Portfolio

A deep dive into the impact of technology on the global supply chain of Arabica coffee, this presentation—created for the course Supply Chain Technologies in a Global Environment—examines innovations that drive efficiency, sustainability, and traceability from farm to cup.

This paper, written for my Six Sigma & Quality Management course, explores how Harley-Davidson leverages lean manufacturing and Six Sigma to enhance efficiency and customer satisfaction. It also examines strategies like implementing Total Quality Management (TQM), adopting Industry 4.0 technologies, and focusing on sustainability to maintain competitiveness and ensure long-term success.

This paper, written for my Introduction to Strategic Communication course, explores how institutionalization strengthens public relations through Appalachian State's ESPN GameDay impact. 

This workshop, designed for Old Dominion Freight Line (ODFL) customer service representatives, was created as part of my Communication Capstone course. The training focuses on developing essential communication skills, such as active listening, empathy, nonverbal communication, and clear messaging. Through interactive exercises and role-playing, participants will improve their ability to handle customer inquiries, resolve issues, and strengthen relationships. The goal is to not only enhance customer interactions but also foster more effective internal collaboration, ultimately contributing to a more efficient and responsive team at ODFL.

This final presentation for my Workforce and Leadership Planning course is an introspective approach to my leadership style and future career goals.  

This paper, written for my Communication Ethics course, explores Facebook’s data breach and Cambridge Analytica’s unethical use of personal data to influence the 2016 U.S. election, raising concerns about privacy, consent, and digital ethics.